/* SiloKala Customer Resolution Center — design tokens + RTL */
.sk-rc {
  direction: rtl;
  font-family: var(--font-base);
  color: var(--gray-900, #2d2d2d);
  margin: 0 0 2rem;
  max-width: 100%;
}

.sk-rc-sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  border: 0;
}

.sk-rc-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}

.sk-rc-eyebrow {
  margin: 0 0 4px;
  font-size: 0.8rem;
  color: var(--gray-500, #8c8c8c);
}

.sk-rc-title {
  margin: 0 0 6px;
  font-size: clamp(1.25rem, 2.2vw, 1.55rem);
  font-weight: 700;
  color: var(--blue-800, #1b3a6b);
}

.sk-rc-case-num {
  display: inline-block;
  margin-inline-start: 8px;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--gray-500);
}

.sk-rc-sub,
.sk-rc-meta,
.sk-rc-hint,
.sk-rc-waiting {
  margin: 0;
  color: var(--gray-600, #6b6b6b);
  font-size: 0.9rem;
  line-height: 1.6;
}

.sk-rc-back {
  display: inline-block;
  margin-bottom: 8px;
  color: var(--blue-700, #224a85);
  text-decoration: none;
  font-size: 0.9rem;
}

.sk-rc-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 10px 16px;
  border-radius: 8px;
  border: 1px solid transparent;
  font-family: inherit;
  font-size: 0.9rem;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
  line-height: 1.2;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.sk-rc-btn--primary {
  background: var(--blue-800, #1b3a6b);
  color: #fff;
}

.sk-rc-btn--primary:hover { background: var(--blue-700, #224a85); color: #fff; }

.sk-rc-btn--accent {
  background: var(--orange-500, #f5a623);
  color: var(--gray-900);
}

.sk-rc-btn--ghost {
  background: transparent;
  border-color: var(--gray-300, #e0e0e0);
  color: var(--gray-700);
}

.sk-rc-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.sk-rc-toolbar {
  display: grid;
  gap: 12px;
  margin-bottom: 16px;
}

.sk-rc-input,
.sk-rc-textarea {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--gray-300, #e0e0e0);
  border-radius: 8px;
  padding: 10px 12px;
  font-family: inherit;
  font-size: 0.95rem;
  background: #fff;
  color: inherit;
}

.sk-rc-input:focus,
.sk-rc-textarea:focus {
  outline: 2px solid var(--blue-200, #b9d2f3);
  border-color: var(--blue-500);
}

.sk-rc-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.sk-rc-tab {
  border: 1px solid var(--gray-300);
  background: #fff;
  border-radius: 999px;
  padding: 7px 14px;
  font-family: inherit;
  font-size: 0.85rem;
  cursor: pointer;
  color: var(--gray-700);
}

.sk-rc-tab.is-active {
  background: var(--blue-100, #eef2ff);
  border-color: var(--blue-200);
  color: var(--blue-800);
  font-weight: 600;
}

.sk-rc-list {
  display: grid;
  gap: 10px;
}

.sk-rc-item {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: center;
  background: #fff;
  border: 1px solid var(--gray-200, #ebebeb);
  border-radius: 10px;
  padding: 14px 16px;
  box-shadow: 0 1px 2px rgba(16, 24, 40, 0.04);
}

.sk-rc-item__title {
  margin: 0 0 4px;
  font-size: 1rem;
  font-weight: 700;
}

.sk-rc-item__meta {
  margin: 0;
  font-size: 0.85rem;
  color: var(--gray-600);
}

.sk-rc-item__unread {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--orange-500);
  margin-inline-end: 6px;
  vertical-align: middle;
}

.sk-rc-badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 600;
}

.sk-rc-badge--info { background: var(--info-bg, #eef2ff); color: var(--info-fg, #1b3a6b); }
.sk-rc-badge--warning { background: var(--warning-bg, #fef3e2); color: var(--warning-fg, #854f0b); }
.sk-rc-badge--success { background: var(--success-bg, #e1f5ee); color: var(--success-fg, #0f6e56); }
.sk-rc-badge--neutral { background: var(--gray-100); color: var(--gray-700); }

.sk-rc-card {
  background: #fff;
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  padding: 16px;
  margin-bottom: 14px;
}

.sk-rc-card__title {
  margin: 0 0 8px;
  font-size: 0.95rem;
  font-weight: 700;
}

.sk-rc-form .sk-rc-field {
  margin-bottom: 14px;
}

.sk-rc-form label,
.sk-rc-label {
  display: block;
  margin-bottom: 6px;
  font-weight: 600;
  font-size: 0.9rem;
}

.sk-rc-field-hint {
  margin: 6px 0 0;
  font-size: 0.8rem;
  color: var(--gray-500);
}

.sk-rc-form-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.sk-rc-notice {
  border-radius: 8px;
  padding: 12px 14px;
  font-size: 0.9rem;
  line-height: 1.6;
  margin-bottom: 14px;
}

.sk-rc-notice--info {
  background: var(--blue-50, #f5f8ff);
  border: 1px solid var(--blue-100, #eef2ff);
  color: var(--blue-800);
}

.sk-rc-notice--danger {
  background: #fdecec;
  border: 1px solid #f5c2c2;
  color: #8a1f1f;
}

.sk-rc-notice--sticky {
  position: sticky;
  top: 0;
  z-index: 2;
}

/* Collapsible chat policy rules */
.sk-rc-rules {
  background: #fff8f0;
  border: 1px solid #f0d4b0;
  border-radius: 10px;
  margin-bottom: 14px;
  overflow: hidden;
}

.sk-rc-rules__summary {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  cursor: pointer;
  list-style: none;
  font-weight: 700;
  color: #7a3e0c;
  user-select: none;
}

.sk-rc-rules__summary::-webkit-details-marker {
  display: none;
}

.sk-rc-rules__icon {
  flex: 0 0 auto;
  font-size: 1rem;
}

.sk-rc-rules__title {
  flex: 1;
  font-size: 0.92rem;
  line-height: 1.45;
}

.sk-rc-rules__chevron {
  width: 0.55rem;
  height: 0.55rem;
  border-inline-end: 2px solid currentColor;
  border-bottom: 2px solid currentColor;
  transform: rotate(45deg);
  transition: transform 0.15s ease;
  opacity: 0.7;
}

.sk-rc-rules[open] .sk-rc-rules__chevron {
  transform: rotate(-135deg);
  margin-top: 4px;
}

.sk-rc-rules__panel {
  padding: 0 14px 14px;
  border-top: 1px solid #f0d4b0;
  background: #fffdf9;
}

.sk-rc-rules__panel p {
  margin: 12px 0 0;
  font-size: 0.88rem;
  line-height: 1.75;
  color: #4a3728;
  font-weight: 400;
}

.sk-rc-rules__hint {
  color: #6b5a4a !important;
  font-size: 0.82rem !important;
}

.sk-rc-status-block {
  text-align: left;
  min-width: 160px;
}

.sk-rc-conv-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 280px;
  gap: 16px;
  align-items: start;
}

.sk-rc-chat {
  background: #fff;
  border: 1px solid var(--gray-200);
  border-radius: 12px;
  display: flex;
  flex-direction: column;
  min-height: 420px;
  max-height: min(70vh, 720px);
  overflow: hidden;
}

.sk-rc-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background:
    linear-gradient(180deg, rgba(21, 49, 92, 0.02), transparent 80px),
    var(--gray-50, #fafafa);
}

.sk-rc-bubble {
  max-width: min(85%, 520px);
  padding: 10px 12px;
  border-radius: 14px;
  font-size: 0.92rem;
  line-height: 1.55;
  box-shadow: 0 1px 1px rgba(0, 0, 0, 0.04);
}

.sk-rc-bubble--mine {
  align-self: flex-start;
  background: var(--blue-100, #eef2ff);
  color: var(--blue-900);
  border-bottom-right-radius: 4px;
}

.sk-rc-bubble--theirs {
  align-self: flex-end;
  background: #fff;
  border: 1px solid var(--gray-200);
  border-bottom-left-radius: 4px;
}

.sk-rc-bubble--system {
  align-self: center;
  background: transparent;
  box-shadow: none;
  color: var(--gray-500);
  font-size: 0.8rem;
  text-align: center;
}

.sk-rc-bubble__meta {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  margin-top: 6px;
  font-size: 0.72rem;
  color: var(--gray-500);
}

.sk-rc-bubble__sent {
  color: var(--success-fg, #0f6e56);
  font-weight: 600;
}

.sk-rc-atts {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.sk-rc-att {
  display: block;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--gray-200);
  background: #fff;
  max-width: 160px;
  text-decoration: none;
  color: inherit;
  font-size: 0.8rem;
}

.sk-rc-att img {
  display: block;
  width: 160px;
  height: 110px;
  object-fit: cover;
  background: var(--gray-100);
}

.sk-rc-att__name {
  padding: 6px 8px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sk-rc-composer {
  position: relative;
  border-top: 1px solid var(--gray-200);
  padding: 12px 14px;
  background: #fff;
}

.sk-rc-composer--panel .sk-rc-composer__input {
  width: 100%;
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  resize: none;
  min-height: 72px;
  max-height: 160px;
  padding: 10px 12px;
  font-family: inherit;
  font-size: 0.95rem;
  line-height: 1.5;
  outline: none;
  background: var(--gray-50, #fafafa);
  box-sizing: border-box;
}

.sk-rc-composer--panel .sk-rc-composer__input:focus {
  border-color: var(--blue-400, #7aa2e3);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(21, 49, 92, 0.08);
}

.sk-rc-composer__input {
  width: 100%;
  border: 0;
  resize: none;
  min-height: 44px;
  max-height: 160px;
  font-family: inherit;
  font-size: 0.95rem;
  line-height: 1.5;
  outline: none;
  background: transparent;
}

.sk-rc-composer__bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 10px;
}

.sk-rc-composer__attach {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  min-width: 0;
}

.sk-rc-attach-hint {
  font-size: 0.78rem;
  color: var(--gray-500);
  max-width: 220px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sk-rc-btn--attach {
  font-size: 0.8rem !important;
  padding: 6px 12px !important;
}

.sk-rc-composer__tools {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-inline-start: auto;
}

.sk-rc-composer__files {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.sk-rc-msg {
  display: flex;
  width: 100%;
}

.sk-rc-msg--mine {
  justify-content: flex-start;
}

.sk-rc-msg--theirs {
  justify-content: flex-end;
}

.sk-rc-msg--system {
  justify-content: center;
}

.sk-rc-bubble__sent--pending {
  color: #9a6700 !important;
}

.sk-rc-empty--chat {
  margin: auto;
  text-align: center;
  color: var(--gray-500);
  font-size: 0.9rem;
  padding: 24px;
}

.sk-rc-icon-btn {
  cursor: pointer;
  font-size: 1.1rem;
  line-height: 1;
  padding: 6px;
  border-radius: 8px;
}

.sk-rc-icon-btn:hover { background: var(--gray-100); }

.sk-rc-charcount {
  font-size: 0.75rem;
  color: var(--gray-500);
}

.sk-rc-file-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--gray-100);
  border-radius: 999px;
  padding: 4px 8px;
  font-size: 0.75rem;
}

.sk-rc-file-chip button {
  border: 0;
  background: transparent;
  cursor: pointer;
  color: var(--gray-600);
  font-size: 0.85rem;
}

.sk-rc-dropzone {
  position: absolute;
  inset: 0;
  display: none;
  align-items: center;
  justify-content: center;
  background: rgba(238, 242, 255, 0.96);
  border: 2px dashed var(--blue-400);
  border-radius: 8px;
  font-weight: 600;
  color: var(--blue-800);
  pointer-events: none;
  z-index: 3;
}

.sk-rc-composer.is-dragging .sk-rc-dropzone,
.sk-rc-dropzone:not([hidden]) {
  display: flex;
}

.sk-rc-upload {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin-top: 8px;
}

.sk-rc-upload input[type="file"] {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  overflow: hidden;
}

.sk-rc-upload__btn {
  cursor: pointer;
}

.sk-rc-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.sk-rc-timeline li {
  position: relative;
  padding-inline-start: 14px;
  border-inline-start: 2px solid var(--blue-100);
  font-size: 0.85rem;
}

.sk-rc-timeline time {
  display: block;
  color: var(--gray-500);
  font-size: 0.75rem;
  margin-top: 2px;
}

.sk-rc-dialog {
  border: 0;
  border-radius: 12px;
  padding: 0;
  max-width: 420px;
  width: calc(100% - 24px);
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.18);
}

.sk-rc-dialog::backdrop {
  background: rgba(29, 35, 39, 0.45);
}

.sk-rc-dialog__panel {
  padding: 18px;
}

.sk-rc-dialog__panel h2 {
  margin: 0 0 8px;
  font-size: 1.05rem;
}

.sk-rc-order {
  margin: 24px 0;
}

.sk-rc-order__card {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  align-items: center;
  padding: 16px;
  border-radius: 10px;
  border: 1px solid var(--blue-100);
  background:
    linear-gradient(135deg, rgba(21, 49, 92, 0.04), rgba(245, 166, 35, 0.06)),
    #fff;
}

.sk-rc-order__title {
  margin: 0 0 6px;
  font-size: 1rem;
  color: var(--blue-800);
}

.sk-rc-order__text {
  margin: 0;
  color: var(--gray-600);
  font-size: 0.9rem;
  max-width: 42rem;
}

.sk-rc-order__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.sk-rc-empty,
.sk-rc-loading {
  text-align: center;
  color: var(--gray-500);
  padding: 28px 12px;
}

.sk-rc-pager {
  display: flex;
  justify-content: center;
  gap: 6px;
  margin-top: 16px;
}

.sk-rc-pager button {
  border: 1px solid var(--gray-300);
  background: #fff;
  border-radius: 8px;
  padding: 6px 10px;
  cursor: pointer;
  font-family: inherit;
}

.sk-rc-pager button.is-active {
  background: var(--blue-800);
  color: #fff;
  border-color: var(--blue-800);
}

.sk-rc-composer-locked {
  margin: 0;
  padding: 14px;
  text-align: center;
  color: var(--gray-500);
  border-top: 1px solid var(--gray-200);
}

/* Vendor Resolution Center (dashboard shell) */
.sk-vrc .sk-vrc-toolbar-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  width: 100%;
}

.sk-vrc .sk-vrc-sort {
  width: auto;
  min-width: 160px;
  margin-inline-start: auto;
}

.sk-vrc-item {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: center;
}

.sk-vrc-item__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  justify-content: flex-end;
}

.sk-vrc-products {
  margin: 8px 0 0;
  padding-inline-start: 1.1rem;
  color: var(--gray-700);
  font-size: 0.9rem;
}

.sk-vrc-products li {
  margin-bottom: 4px;
}

.sk-vrc-workspace {
  min-height: 320px;
}

.sk-vrc-layout.sk-rc-conv-layout {
  margin-top: 12px;
}

@media (max-width: 900px) {
  .sk-rc-conv-layout {
    grid-template-columns: 1fr;
  }

  .sk-rc-chat {
    max-height: none;
    min-height: 360px;
  }

  .sk-rc-status-block {
    text-align: right;
  }

  .sk-rc-item,
  .sk-vrc-item {
    grid-template-columns: 1fr;
  }

  .sk-vrc .sk-vrc-sort {
    margin-inline-start: 0;
    width: 100%;
  }
}

/* =========================================================================
   Resolution Center — enterprise surface (list + conversation)
   Overrides the legacy blocks above; keep this section last.
   ========================================================================= */
.sk-rc--enterprise {
  /* WP-01: consolidated RC tokens (aliases keep legacy selectors working) */
  --rc-ink: #0f172a;
  --rc-body: #334155;
  --rc-muted: #64748b;
  --rc-faint: #94a3b8;
  --rc-border: #e5e7eb;
  --rc-hair: #f1f5f9;
  --rc-surface: #ffffff;
  --rc-surface-2: #f8fafc;
  --rc-blue: #1d4ed8;
  --rc-blue-900: #1e3a8a;
  --rc-blue-50: #eff6ff;
  --rc-orange: #f97316;
  --rc-purple: #7c3aed;
  --rc-green: #059669;
  --rc-danger: #b91c1c;
  --rc-radius: 12px;
  --rc-radius-sm: 8px;
  --rc-shadow: 0 1px 2px rgba(15, 23, 42, 0.04), 0 1px 3px rgba(15, 23, 42, 0.06);
  --gray-100: var(--rc-hair);
  --gray-200: var(--rc-border);
  --success-fg: var(--rc-green);
  color: var(--rc-body);
}

.sk-rc--enterprise .sk-rc-i {
  display: block;
  flex: 0 0 auto;
}

/* ---------- Page header ---------- */
.sk-rc-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
  margin: 0 0 16px;
}

.sk-rc-head__intro {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  min-width: 0;
}

.sk-rc-head__icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: var(--rc-blue-50);
  color: var(--rc-blue);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
}

.sk-rc-head__title {
  margin: 0 0 4px;
  font-size: 1.3rem;
  font-weight: 800;
  color: var(--rc-ink);
  line-height: 1.4;
}

.sk-rc-head__sub {
  margin: 0;
  font-size: 0.83rem;
  line-height: 1.8;
  color: var(--rc-muted);
  max-width: 62ch;
}

.sk-rc-head--detail {
  margin-bottom: 0;
}

/* ---------- Buttons ---------- */
.sk-rc--enterprise .sk-rc-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  height: 42px;
  padding: 0 18px;
  border-radius: 10px;
  border: 1px solid transparent;
  font-family: inherit;
  font-size: 0.86rem;
  font-weight: 700;
  line-height: 1;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.sk-rc--enterprise .sk-rc-btn--primary {
  background: var(--rc-blue-900);
  color: #fff;
  box-shadow: 0 1px 2px rgba(30, 58, 138, 0.22);
}

.sk-rc--enterprise .sk-rc-btn--primary:hover {
  background: #1e40af;
  color: #fff;
}

.sk-rc--enterprise .sk-rc-btn--accent {
  background: var(--rc-orange);
  color: #fff;
}

.sk-rc--enterprise .sk-rc-btn--accent:hover {
  background: #ea580c;
  color: #fff;
}

.sk-rc--enterprise .sk-rc-btn--accent:disabled {
  background: #fbd4b1;
  color: #fff;
  box-shadow: none;
}

.sk-rc--enterprise .sk-rc-btn--outline {
  background: #fff;
  border-color: var(--rc-border);
  color: var(--rc-body);
}

.sk-rc--enterprise .sk-rc-btn--outline:hover {
  border-color: #cbd5e1;
  color: var(--rc-blue);
}

.sk-rc--enterprise .sk-rc-btn--ghost {
  background: transparent;
  border-color: var(--rc-border);
  color: var(--rc-body);
}

.sk-rc--enterprise .sk-rc-btn--sm {
  height: 34px;
  padding: 0 12px;
  font-size: 0.78rem;
  font-weight: 600;
}

.sk-rc--enterprise .sk-rc-btn--block {
  width: 100%;
}

/* ---------- Filter toolbar ---------- */
.sk-rc-filterbar {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 12px;
  padding: 14px 16px;
  margin-bottom: 14px;
  background: #fff;
  border: 1px solid var(--rc-border);
  border-radius: 14px;
  box-shadow: var(--rc-shadow);
}

.sk-rc-filterbar__search {
  position: relative;
  flex: 1 1 240px;
  min-width: 190px;
}

.sk-rc-filterbar__search-icon {
  position: absolute;
  inset-inline-start: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--rc-faint);
  display: flex;
  pointer-events: none;
}

.sk-rc-filterbar__search .sk-rc-control {
  padding-inline-start: 38px;
}

.sk-rc-filterbar__field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  flex: 0 1 165px;
  min-width: 135px;
}

.sk-rc-filterbar__label {
  font-size: 0.74rem;
  font-weight: 500;
  color: var(--rc-muted);
}

.sk-rc--enterprise .sk-rc-control {
  width: 100%;
  height: 42px;
  box-sizing: border-box;
  padding: 0 12px;
  border: 1px solid var(--rc-border);
  border-radius: 10px;
  background: #fff;
  font-family: inherit;
  font-size: 0.84rem;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-control::placeholder {
  color: var(--rc-faint);
}

.sk-rc--enterprise .sk-rc-control:focus {
  outline: none;
  border-color: #93c5fd;
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);
}

.sk-rc--enterprise textarea.sk-rc-control {
  height: auto;
  padding: 10px 12px;
  line-height: 1.8;
  resize: vertical;
}

.sk-rc-select {
  position: relative;
}

.sk-rc-select select {
  appearance: none;
  -webkit-appearance: none;
  padding-inline-end: 32px;
  cursor: pointer;
}

.sk-rc-select__caret,
.sk-rc-select__icon {
  position: absolute;
  top: 50%;
  transform: translateY(-50%);
  color: var(--rc-faint);
  display: flex;
  pointer-events: none;
}

.sk-rc-select__caret {
  inset-inline-end: 10px;
}

.sk-rc-select__icon {
  inset-inline-start: 11px;
}

.sk-rc-select--with-icon select {
  padding-inline-start: 34px;
}

/* ---------- Status summary strip ---------- */
.sk-rc-stats {
  display: flex;
  margin-bottom: 14px;
  background: #fff;
  border: 1px solid var(--rc-border);
  border-radius: 14px;
  box-shadow: var(--rc-shadow);
  overflow: hidden;
}

.sk-rc-stat {
  flex: 1 1 0;
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 14px 8px 12px;
  text-decoration: none;
  color: inherit;
  border-bottom: 3px solid transparent;
  transition: background 0.15s ease;
}

.sk-rc-stat + .sk-rc-stat {
  border-inline-start: 1px solid var(--rc-hair);
}

.sk-rc-stat:hover {
  background: #fafbfc;
}

.sk-rc-stat__icon {
  width: 34px;
  height: 34px;
  border-radius: 10px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--rc-hair);
  color: var(--rc-muted);
  flex: 0 0 auto;
}

.sk-rc-stat__text {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  min-width: 0;
}

.sk-rc-stat__label {
  font-size: 0.73rem;
  color: var(--rc-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 100%;
}

.sk-rc-stat__count {
  font-size: 1.1rem;
  font-weight: 800;
  color: var(--rc-ink);
  line-height: 1;
}

.sk-rc-stat--blue .sk-rc-stat__icon { background: #eff6ff; color: #2563eb; }
.sk-rc-stat--orange .sk-rc-stat__icon { background: #fff7ed; color: #ea580c; }
.sk-rc-stat--purple .sk-rc-stat__icon { background: #f5f3ff; color: #7c3aed; }
.sk-rc-stat--green .sk-rc-stat__icon { background: #ecfdf5; color: #059669; }
.sk-rc-stat--slate .sk-rc-stat__icon { background: #f1f5f9; color: #64748b; }

.sk-rc-stat.is-active {
  border-bottom-color: var(--rc-blue);
}

.sk-rc-stat.is-active .sk-rc-stat__label,
.sk-rc-stat.is-active .sk-rc-stat__count {
  color: var(--rc-blue);
}

/* ---------- Panels & table ---------- */
.sk-rc-panel {
  background: #fff;
  border: 1px solid var(--rc-border);
  border-radius: 14px;
  box-shadow: var(--rc-shadow);
  overflow: hidden;
}

.sk-rc-table-scroll {
  overflow-x: auto;
}

.sk-rc-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.85rem;
}

.sk-rc-table th {
  padding: 12px 14px;
  background: #f8fafc;
  border-bottom: 1px solid var(--rc-border);
  font-size: 0.74rem;
  font-weight: 600;
  color: var(--rc-muted);
  text-align: center;
  white-space: nowrap;
}

.sk-rc-table td {
  padding: 13px 14px;
  border-bottom: 1px solid var(--rc-hair);
  text-align: center;
  vertical-align: middle;
}

.sk-rc-table tbody tr:last-child td {
  border-bottom: 0;
}

.sk-rc-table tbody tr:hover {
  background: #fafbfc;
}

.sk-rc-table th.sk-rc-table__c-subject,
.sk-rc-table td.sk-rc-table__c-subject {
  text-align: start;
  min-width: 230px;
}

.sk-rc-subject {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.sk-rc-subject__text {
  min-width: 0;
}

.sk-rc-subject__title {
  display: block;
  margin-bottom: 4px;
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--rc-ink);
  text-decoration: none;
  line-height: 1.5;
}

.sk-rc-subject__title:hover {
  color: var(--rc-blue);
}

.sk-rc-subject__party {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 0.76rem;
  color: var(--rc-muted);
}

.sk-rc-subject__party .sk-rc-i {
  color: var(--rc-faint);
}

.sk-rc-tile {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  background: var(--rc-hair);
  color: var(--rc-muted);
}

.sk-rc-tile--orange { background: #fff7ed; color: #ea580c; }
.sk-rc-tile--blue { background: #eff6ff; color: #2563eb; }
.sk-rc-tile--purple { background: #f5f3ff; color: #7c3aed; }
.sk-rc-tile--green { background: #ecfdf5; color: #059669; }
.sk-rc-tile--slate { background: #f1f5f9; color: #64748b; }

.sk-rc-cell-strong {
  display: block;
  font-size: 0.84rem;
  font-weight: 600;
  color: var(--rc-ink);
}

.sk-rc-cell-sub {
  display: block;
  margin-top: 3px;
  font-size: 0.74rem;
  color: var(--rc-muted);
}

/* ---------- Status pills ---------- */
.sk-rc-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 11px;
  border-radius: 999px;
  font-size: 0.74rem;
  font-weight: 600;
  white-space: nowrap;
  background: var(--rc-hair);
  color: var(--rc-body);
}

.sk-rc-pill::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
  flex: 0 0 auto;
}

.sk-rc-pill--info { background: #eff6ff; color: #1d4ed8; }
.sk-rc-pill--warning { background: #fff7ed; color: #c2410c; }
.sk-rc-pill--purple { background: #f5f3ff; color: #6d28d9; }
.sk-rc-pill--success { background: #ecfdf5; color: #047857; }
.sk-rc-pill--neutral { background: #f1f5f9; color: #475569; }

/* ---------- Pagination ---------- */
.sk-rc-pager {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 14px;
}

.sk-rc-pager__page,
.sk-rc-pager__nav {
  min-width: 34px;
  height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 8px;
  border: 1px solid var(--rc-border);
  border-radius: 9px;
  background: #fff;
  color: var(--rc-body);
  font-size: 0.82rem;
  text-decoration: none;
}

.sk-rc-pager__page:hover,
.sk-rc-pager__nav:hover {
  border-color: #cbd5e1;
  color: var(--rc-blue);
}

.sk-rc-pager__page.is-active {
  background: var(--rc-blue-900);
  border-color: var(--rc-blue-900);
  color: #fff;
  font-weight: 700;
}

.sk-rc-pager__nav.is-disabled {
  opacity: 0.35;
  pointer-events: none;
}

/* ---------- Empty states ---------- */
.sk-rc--enterprise .sk-rc-empty {
  padding: 40px 20px;
  text-align: center;
}

.sk-rc-empty__icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 56px;
  height: 56px;
  margin-bottom: 12px;
  border-radius: 16px;
  background: var(--rc-hair);
  color: var(--rc-faint);
}

.sk-rc-empty__title {
  margin: 0 0 4px;
  font-size: 0.92rem;
  font-weight: 700;
  color: var(--rc-ink);
}

.sk-rc-empty__text {
  margin: 0;
  font-size: 0.8rem;
  color: var(--rc-muted);
}

/* ---------- Conversation layout ---------- */
.sk-rc-detail {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 286px;
  gap: 18px;
  align-items: start;
}

.sk-rc-detail__main {
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.sk-rc-detail__side {
  display: flex;
  flex-direction: column;
  gap: 12px;
  position: sticky;
  top: 16px;
}

.sk-rc-backlink {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 2px 0;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--rc-blue);
  text-decoration: none;
}

.sk-rc-backlink:hover {
  color: var(--rc-blue-900);
}

/* ---------- Case summary card ---------- */
.sk-rc-casecard {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 18px 20px;
}

.sk-rc-casecard__name {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 8px;
  margin: 0 0 6px;
  font-size: 1.02rem;
  font-weight: 800;
  color: var(--rc-ink);
}

.sk-rc-casecard__number {
  font-size: 0.76rem;
  font-weight: 600;
  color: var(--rc-faint);
}

.sk-rc-casecard__order {
  margin: 0;
  font-size: 0.8rem;
  color: var(--rc-muted);
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px 12px;
}

.sk-rc-casecard__order-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 4px 10px;
  border-radius: 8px;
  border: 1px solid var(--rc-border, #e2e8f0);
  background: #fff;
  color: var(--rc-ink, #0f172a);
  font-size: 0.72rem;
  font-weight: 600;
  text-decoration: none;
  line-height: 1.4;
}

.sk-rc-casecard__order-btn:hover {
  border-color: #94a3b8;
  color: #0f172a;
}

.sk-rc-facts {
  display: flex;
  flex-wrap: wrap;
  gap: 24px;
  margin: 0;
}

.sk-rc-fact dt {
  margin: 0 0 6px;
  font-size: 0.71rem;
  color: var(--rc-faint);
}

.sk-rc-fact dd {
  display: flex;
  align-items: center;
  gap: 6px;
  margin: 0;
  font-size: 0.83rem;
  font-weight: 600;
  color: var(--rc-ink);
}

.sk-rc-fact__icon {
  display: inline-flex;
  color: var(--rc-faint);
}

/* ---------- Chat ---------- */
.sk-rc--enterprise .sk-rc-chat {
  display: flex;
  flex-direction: column;
  min-height: 0;
  max-height: none;
}

.sk-rc-chat__head {
  padding: 13px 18px;
  border-bottom: 1px solid var(--rc-border);
}

.sk-rc-chat__head h2 {
  margin: 0;
  font-size: 0.9rem;
  font-weight: 700;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-messages {
  display: flex;
  flex-direction: column;
  justify-content: flex-start;
  gap: 14px;
  padding: 18px;
  min-height: 240px;
  max-height: min(52vh, 560px);
  overflow-y: auto;
  background: #fff;
}

.sk-rc--enterprise .sk-rc-msg {
  display: flex;
  align-items: flex-start;
  justify-content: flex-start;
  gap: 10px;
  width: 100%;
}

/* RTL: default row starts at the right (author = current user). */
.sk-rc--enterprise .sk-rc-msg--theirs {
  flex-direction: row-reverse;
}

.sk-rc--enterprise .sk-rc-msg--system {
  justify-content: center;
}

.sk-rc-avatar {
  width: 34px;
  height: 34px;
  margin-top: 2px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  background: #dbeafe;
  color: #1e3a8a;
}

.sk-rc-avatar--shop {
  border-radius: 11px;
  background: var(--rc-blue-900);
  color: #fff;
}

.sk-rc--enterprise .sk-rc-bubble {
  max-width: min(80%, 470px);
  padding: 11px 14px;
  border-radius: 14px;
  font-size: 0.86rem;
  line-height: 1.85;
  box-shadow: none;
  /* Alignment now comes from the .sk-rc-msg row, not the bubble itself. */
  align-self: auto;
}

.sk-rc--enterprise .sk-rc-bubble--mine {
  background: #f3f4f6;
  border: 1px solid #ebedf0;
  border-top-right-radius: 4px;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-bubble--theirs {
  background: #eff6ff;
  border: 1px solid #dbeafe;
  border-top-left-radius: 4px;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-bubble--system {
  max-width: min(92%, 540px);
  background: #f8fafc;
  border: 1px dashed var(--rc-border);
  color: var(--rc-muted);
  font-size: 0.77rem;
  text-align: center;
}

/* Role lanes — admin must visually separate buyer vs vendor even when both are "theirs/mine". */
.sk-rc--enterprise .sk-rc-msg--role-vendor .sk-rc-avatar--shop,
.sk-rc-msg--role-vendor .sk-rc-avatar--shop {
  background: #0f766e;
  color: #fff;
}
.sk-rc--enterprise .sk-rc-bubble--role-vendor {
  background: #ecfdf5;
  border-color: #a7f3d0;
}
.sk-rc--enterprise .sk-rc-msg--role-buyer .sk-rc-avatar--user,
.sk-rc-msg--role-buyer .sk-rc-avatar--user {
  background: #dbeafe;
  color: #1e3a8a;
}
.sk-rc--enterprise .sk-rc-bubble--role-buyer {
  background: #eff6ff;
  border-color: #dbeafe;
}
.sk-rc-admin .sk-rc-msg--role-vendor .sk-rc-bubble__head strong::after,
.sk-resolution-admin .sk-rc-msg--role-vendor .sk-rc-bubble__head strong::after {
  content: none;
}

.sk-rc-bubble__head {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 3px;
  font-size: 0.71rem;
  color: var(--rc-faint);
}

.sk-rc-bubble__head strong {
  font-size: 0.79rem;
  font-weight: 700;
  color: var(--rc-ink);
}

.sk-rc-bubble__tick {
  display: inline-flex;
  color: #16a34a;
}

.sk-rc--enterprise .sk-rc-bubble__body {
  color: var(--rc-body);
}

.sk-rc-bubble__stamp {
  display: block;
  margin-top: 4px;
  font-size: 0.7rem;
  color: var(--rc-faint);
}

.sk-rc--enterprise .sk-rc-att {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  max-width: 190px;
  padding: 6px 9px;
  border: 1px solid var(--rc-border);
  border-radius: 9px;
  background: #fff;
  font-size: 0.75rem;
  color: var(--rc-body);
}

.sk-rc--enterprise .sk-rc-att--image {
  display: block;
  padding: 0;
  overflow: hidden;
  max-width: 168px;
}

.sk-rc--enterprise .sk-rc-att img {
  width: 168px;
  height: 108px;
  object-fit: cover;
  display: block;
}

.sk-rc--enterprise .sk-rc-att--image .sk-rc-att__name {
  display: block;
  padding: 6px 8px;
}

/* ---------- Composer ---------- */
.sk-rc--enterprise .sk-rc-composer {
  position: relative;
  padding: 14px 18px 16px;
  border-top: 1px solid var(--rc-border);
  background: #fff;
}

.sk-rc-composer__box {
  position: relative;
  padding: 8px 12px 10px;
  border: 1px solid var(--rc-border);
  border-radius: 12px;
  background: #fff;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.sk-rc-composer__box:focus-within {
  border-color: #93c5fd;
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

.sk-rc-attach {
  position: absolute;
  top: 7px;
  inset-inline-end: 8px;
  width: 32px;
  height: 32px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 8px;
  background: transparent;
  color: var(--rc-faint);
  cursor: pointer;
}

.sk-rc-attach:hover {
  background: var(--rc-hair);
  color: var(--rc-blue);
}

.sk-rc--enterprise .sk-rc-composer__input {
  width: 100%;
  box-sizing: border-box;
  min-height: 58px;
  max-height: 180px;
  padding: 24px 0 0;
  border: 0;
  outline: none;
  resize: none;
  background: transparent;
  font-family: inherit;
  font-size: 0.86rem;
  line-height: 1.9;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-composer__input::placeholder {
  color: var(--rc-faint);
}

.sk-rc-composer__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 10px;
}

.sk-rc-composer__hint {
  margin: 0;
  font-size: 0.72rem;
  color: var(--rc-faint);
  line-height: 1.6;
}

.sk-rc--enterprise .sk-rc-charcount {
  font-size: 0.72rem;
  color: var(--rc-faint);
}

.sk-rc--enterprise .sk-rc-btn--send {
  min-width: 128px;
}

.sk-rc--enterprise .sk-rc-composer__files:empty {
  display: none;
}

.sk-rc--enterprise .sk-rc-composer-locked {
  margin: 0;
  padding: 16px;
  text-align: center;
  font-size: 0.82rem;
  color: var(--rc-muted);
  border-top: 1px solid var(--rc-border);
}

/* ---------- Security notice ---------- */
.sk-rc-secure {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 14px 16px;
  border-radius: 14px;
  background: #eff6ff;
  border: 1px solid #dbeafe;
}

.sk-rc-secure__icon {
  display: inline-flex;
  margin-top: 1px;
  color: var(--rc-blue);
}

.sk-rc-secure__title {
  margin: 0 0 3px;
  font-size: 0.84rem;
  font-weight: 700;
  color: #1e3a8a;
}

.sk-rc-secure__text {
  margin: 0;
  font-size: 0.78rem;
  line-height: 1.8;
  color: #3f5ea8;
}

/* ---------- Side cards ---------- */
.sk-rc-side-card {
  padding: 16px;
}

.sk-rc-side-card__title {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 10px;
  font-size: 0.9rem;
  font-weight: 800;
  color: var(--rc-ink);
}

.sk-rc-side-card__icon {
  display: inline-flex;
  color: var(--rc-blue);
}

.sk-rc-side-card__text {
  margin: 0 0 14px;
  font-size: 0.78rem;
  line-height: 1.95;
  color: var(--rc-muted);
}

.sk-rc-side-card__subtitle {
  margin: 0 0 10px;
  font-size: 0.81rem;
  font-weight: 700;
  color: var(--rc-ink);
}

.sk-rc-side-card__note {
  margin: 9px 0 0;
  font-size: 0.72rem;
  color: var(--rc-faint);
  text-align: center;
}

/* Unscoped: also used by the vendor dashboard panel. */
.sk-rc-checklist {
  list-style: none;
  margin: 0 0 14px;
  padding: 0;
  display: grid;
  gap: 9px;
}

.sk-rc-checklist li {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  font-size: 0.77rem;
  line-height: 1.75;
  color: #64748b;
}

.sk-rc-checklist__mark {
  width: 18px;
  height: 18px;
  margin-top: 2px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  background: #e2e8f0;
  color: #fff;
  font-size: 0.7rem;
  line-height: 1;
}

.sk-rc-checklist li.is-done {
  color: #047857;
  font-weight: 600;
}

.sk-rc-checklist li.is-done .sk-rc-checklist__mark {
  background: #059669;
}

.sk-rc-btn--block {
  width: 100%;
}

.sk-rc-faq {
  list-style: none;
  margin: 0;
  padding: 0;
}

.sk-rc-faq li + li {
  border-top: 1px solid var(--rc-hair);
}

.sk-rc-faq__item summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 11px 0;
  cursor: pointer;
  list-style: none;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--rc-blue);
}

.sk-rc-faq__item summary::-webkit-details-marker {
  display: none;
}

.sk-rc-faq__caret {
  display: inline-flex;
  color: var(--rc-faint);
  transition: transform 0.15s ease;
}

.sk-rc-faq__item[open] .sk-rc-faq__caret {
  transform: rotate(-90deg);
}

.sk-rc-faq__item p {
  margin: 0 0 12px;
  font-size: 0.76rem;
  line-height: 1.95;
  color: var(--rc-muted);
}

.sk-rc-faq__all {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  width: 100%;
  margin-top: 10px;
  padding: 10px 0 0;
  border: 0;
  border-top: 1px solid var(--rc-hair);
  background: transparent;
  font-family: inherit;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--rc-blue);
  cursor: pointer;
}

/* ---------- Arbitration dialog ---------- */
.sk-rc--enterprise .sk-rc-dialog__panel h2 {
  margin: 0 0 8px;
  font-size: 1rem;
  color: var(--rc-ink);
}

.sk-rc--enterprise .sk-rc-dialog__panel p {
  margin: 0 0 14px;
  font-size: 0.82rem;
  line-height: 1.85;
  color: var(--rc-muted);
}

.sk-rc-dialog__actions {
  display: flex;
  gap: 8px;
  margin-top: 14px;
}

/* ---------- Skeletons ---------- */
.sk-rc-skeleton {
  display: grid;
  gap: 12px;
  padding: 4px 0;
}

.sk-rc-skeleton__row {
  height: 58px;
  border-radius: 12px;
  background: linear-gradient(90deg, #f1f5f9 25%, #e6ebf1 37%, #f1f5f9 63%);
  background-size: 400% 100%;
  animation: sk-rc-shimmer 1.2s ease infinite;
}

.sk-rc-skeleton__row--short {
  width: 62%;
  margin-inline-start: auto;
}

@keyframes sk-rc-shimmer {
  0% { background-position: 100% 0; }
  100% { background-position: 0 0; }
}

/* ---------- Responsive ---------- */
@media (max-width: 1180px) {
  .sk-rc-detail {
    grid-template-columns: minmax(0, 1fr) 260px;
  }

  .sk-rc-facts {
    gap: 18px;
  }
}

@media (max-width: 1024px) {
  .sk-rc-stats {
    flex-wrap: wrap;
  }

  .sk-rc-stat {
    flex: 1 1 31%;
    border-bottom-width: 3px;
  }

  .sk-rc-stat + .sk-rc-stat {
    border-inline-start: 0;
  }
}

@media (max-width: 900px) {
  .sk-rc-detail {
    grid-template-columns: 1fr;
  }

  .sk-rc-detail__side {
    position: static;
  }

  .sk-rc-casecard {
    align-items: flex-start;
  }

  .sk-rc--enterprise .sk-rc-messages {
    max-height: none;
  }
}

@media (max-width: 680px) {
  .sk-rc-head__title {
    font-size: 1.1rem;
  }

  .sk-rc-filterbar__field {
    flex: 1 1 45%;
  }

  .sk-rc-stat {
    flex: 1 1 46%;
    justify-content: flex-start;
    padding-inline: 12px;
  }

  .sk-rc-stat__text {
    align-items: flex-start;
  }

  .sk-rc-table th:nth-child(3),
  .sk-rc-table td:nth-child(3) {
    display: none;
  }

  .sk-rc--enterprise .sk-rc-bubble {
    max-width: 84%;
  }

  .sk-rc-composer__foot {
    flex-wrap: wrap-reverse;
    justify-content: flex-start;
  }
}


/* ---------- Refund offer cards ---------- */
.sk-rc-offer {
  margin: 8px auto;
  max-width: min(92%, 420px);
  padding: 14px 16px;
  border: 1px solid #fed7aa;
  border-radius: 14px;
  background: linear-gradient(180deg, #fff7ed 0%, #fff 70%);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.sk-rc-offer--accepted {
  border-color: #a7f3d0;
  background: linear-gradient(180deg, #ecfdf5 0%, #fff 70%);
}

.sk-rc-offer--rejected,
.sk-rc-offer--cancelled,
.sk-rc-offer--expired {
  border-color: #e2e8f0;
  background: #f8fafc;
  opacity: 0.92;
}

.sk-rc-offer__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.sk-rc-offer__head strong {
  font-size: 0.88rem;
  color: #0f172a;
}

.sk-rc-offer__type {
  margin: 0 0 4px;
  font-size: 0.84rem;
  color: #334155;
}

.sk-rc-offer__meta {
  margin: 0 0 8px;
  font-size: 0.74rem;
  color: #94a3b8;
}

.sk-rc-offer__note {
  margin: 0 0 10px;
  font-size: 0.8rem;
  line-height: 1.7;
  color: #64748b;
}

.sk-rc-offer__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

/* ---------- Admin / arbitrator bubbles ---------- */
.sk-rc-msg--admin .sk-rc-bubble--system,
.sk-rc-bubble--system {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  border-radius: 14px;
  max-width: min(88%, 520px);
}

.sk-rc-msg--system {
  justify-content: center;
}

.sk-rc-avatar--shield {
  background: #1e3a8a;
  color: #fff;
  border-radius: 11px;
}

.sk-rc-mod-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 700;
  background: #f1f5f9;
  color: #475569;
}

.sk-rc-mod-badge--pending { background: #fff7ed; color: #c2410c; }
.sk-rc-mod-badge--approved { background: #ecfdf5; color: #047857; }
.sk-rc-mod-badge--rejected { background: #fef2f2; color: #b91c1c; }

.sk-rc-mod-actions {
  display: flex;
  gap: 6px;
  margin-top: 8px;
}

.sk-rc-mod-btn {
  border: 1px solid #cbd5e1;
  background: #fff;
  border-radius: 8px;
  padding: 4px 10px;
  font-size: 0.72rem;
  cursor: pointer;
}

.sk-rc-mod-btn--danger { color: #b91c1c; border-color: #fecaca; }

.sk-rc-mod-btn.is-busy,
.sk-rc-mask-btn.is-busy {
  opacity: 0.7;
  cursor: wait;
}

.sk-rc-mod-busy {
  font-size: 0.72rem;
  color: #64748b;
  font-weight: 600;
}

.sk-rc-edit-note {
  margin-top: 8px;
  padding: 8px 10px;
  border-radius: 8px;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  font-size: 0.78rem;
  line-height: 1.55;
}

.sk-rc-edit-note__prev,
.sk-rc-edit-note__new {
  margin: 0;
}

.sk-rc-edit-note__prev {
  color: #64748b;
  text-decoration: line-through;
  margin-bottom: 6px;
}

.sk-rc-edit-note__new {
  color: #0f172a;
  font-weight: 600;
}

.sk-rc-edit-note span {
  font-weight: 700;
  text-decoration: none;
  display: inline;
  color: inherit;
}

/* ---------- Vendor ticket shell ---------- */
.sk-vrc-ticket-head {
  background: #f7fafc;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  padding: 16px 18px;
  margin-bottom: 14px;
}

.sk-vrc-ticket-head__row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-top: 8px;
}

.sk-vrc-order-dl {
  margin: 0 0 10px;
  display: grid;
  gap: 6px;
}

.sk-vrc-order-dl > div {
  display: grid;
  grid-template-columns: 96px 1fr;
  gap: 8px;
  font-size: 0.8rem;
}

.sk-vrc-order-dl dt {
  margin: 0;
  color: var(--rc-faint, #94a3b8);
  font-weight: 600;
}

.sk-vrc-order-dl dd {
  margin: 0;
  color: var(--rc-ink, #0f172a);
  font-weight: 600;
  word-break: break-word;
}

.sk-vrc-order-actions {
  margin: 12px 0 0;
}

.sk-vrc-ticket-head .ticket-subject {
  margin: 0 0 4px;
  font-size: 1.05rem;
  font-weight: 800;
  color: #0f172a;
}

.sk-rc-chat--ticket .sk-rc-messages {
  min-height: 280px;
  max-height: min(52vh, 560px);
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  padding: 16px;
}

.sk-rc-composer--ticket {
  margin-top: 12px;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  padding: 12px;
  background: #fff;
}

.sk-vrc-offer-form {
  display: grid;
  gap: 8px;
}

.sk-vrc-offer-form .sk-rc-label {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.8rem;
}

/* ---------- Admin WP detail chat ---------- */
.sk-rc-admin-feed {
  min-height: 320px;
  max-height: 560px;
  overflow-y: auto;
  padding: 14px;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  background: #fff;
  margin-bottom: 12px;
}

.sk-rc-admin-chat-box .sk-rc-composer {
  border-top: 0;
}

/* ---------- WP-01/02: file cards + image thumbs ---------- */
.sk-rc-atts {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.sk-rc-att {
  appearance: none;
  border: 1px solid var(--rc-border, #e5e7eb);
  background: var(--rc-surface, #fff);
  border-radius: var(--rc-radius-sm, 8px);
  overflow: hidden;
  color: inherit;
  text-decoration: none;
  font: inherit;
  cursor: pointer;
  padding: 0;
  text-align: start;
}

.sk-rc-att--image {
  max-width: 168px;
  transition: box-shadow 0.15s ease, transform 0.15s ease;
}

.sk-rc-att--image:hover,
.sk-rc-att--image:focus-visible {
  box-shadow: 0 0 0 2px var(--rc-blue-50, #eff6ff), 0 0 0 4px var(--rc-blue, #1d4ed8);
  outline: none;
}

.sk-rc-att--image img {
  display: block;
  width: 168px;
  height: 118px;
  object-fit: cover;
  background: var(--rc-hair, #f1f5f9);
}

.sk-rc-att--file {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-width: min(100%, 220px);
  max-width: 280px;
  padding: 10px 12px;
}

.sk-rc-att--file:hover,
.sk-rc-att--file:focus-visible {
  border-color: var(--rc-blue, #1d4ed8);
  outline: none;
}

.sk-rc-att__icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 8px;
  background: var(--rc-blue-50, #eff6ff);
  color: var(--rc-blue, #1d4ed8);
  flex: 0 0 auto;
}

.sk-rc-att__meta {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
  flex: 1 1 auto;
}

.sk-rc-att__name {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--rc-ink, #0f172a);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sk-rc-att__size {
  font-size: 0.72rem;
  color: var(--rc-faint, #94a3b8);
}

.sk-rc-att__action {
  color: var(--rc-muted, #64748b);
  flex: 0 0 auto;
}

/* ---------- Secured lightbox ---------- */
body.sk-rc-lightbox-open {
  overflow: hidden;
}

.sk-rc-lightbox[hidden] {
  display: none !important;
}

.sk-rc-lightbox {
  position: fixed;
  inset: 0;
  z-index: 100000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
}

.sk-rc-lightbox__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.72);
}

.sk-rc-lightbox__panel {
  position: relative;
  z-index: 1;
  width: min(960px, 100%);
  max-height: min(92vh, 900px);
  display: flex;
  flex-direction: column;
  background: #0b1220;
  color: #e2e8f0;
  border-radius: 14px;
  overflow: hidden;
  box-shadow: 0 24px 64px rgba(0, 0, 0, 0.45);
}

.sk-rc-lightbox__bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 12px;
  background: rgba(15, 23, 42, 0.92);
  border-bottom: 1px solid rgba(148, 163, 184, 0.2);
}

.sk-rc-lightbox__title {
  margin: 0;
  font-size: 0.85rem;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}

.sk-rc-lightbox__tools {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  flex: 0 0 auto;
}

.sk-rc-lightbox__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  color: #e2e8f0;
  cursor: pointer;
  text-decoration: none;
}

.sk-rc-lightbox__btn:hover,
.sk-rc-lightbox__btn:focus-visible {
  background: rgba(148, 163, 184, 0.18);
  outline: none;
}

.sk-rc-lightbox__stage {
  position: relative;
  flex: 1 1 auto;
  min-height: 280px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 12px 48px;
}

.sk-rc-lightbox__frame {
  max-width: 100%;
  max-height: calc(92vh - 120px);
  overflow: auto;
  display: flex;
  align-items: center;
  justify-content: center;
}

.sk-rc-lightbox__frame img {
  max-width: min(100%, 880px);
  max-height: calc(92vh - 140px);
  object-fit: contain;
  transform-origin: center center;
  transition: transform 0.15s ease;
  user-select: none;
}

.sk-rc-lightbox__nav {
  position: absolute;
  top: 50%;
  transform: translateY(-50%);
  width: 40px;
  height: 40px;
  border: 0;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.55);
  color: #fff;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.sk-rc-lightbox__nav:hover {
  background: rgba(15, 23, 42, 0.8);
}

.sk-rc-lightbox__nav--prev { inset-inline-start: 8px; }
.sk-rc-lightbox__nav--next { inset-inline-end: 8px; }

.sk-rc-lightbox__count {
  margin: 0;
  padding: 8px 12px 12px;
  text-align: center;
  font-size: 0.75rem;
  color: #94a3b8;
}

/* ---------- Open form (enterprise) ---------- */
.sk-rc-form--enterprise {
  max-width: 640px;
  margin: 16px 0 32px;
  padding: 22px 22px 18px;
  border: 1px solid var(--rc-border, #e5e7eb);
  border-radius: var(--rc-radius, 12px);
  background: var(--rc-surface, #fff);
  box-shadow: var(--rc-shadow);
}

.sk-rc-form--enterprise .sk-rc-field {
  margin-bottom: 16px;
}

.sk-rc-form--enterprise label,
.sk-rc-form--enterprise .sk-rc-label {
  display: block;
  margin-bottom: 6px;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--rc-ink, #0f172a);
}

.sk-rc-form--enterprise .sk-rc-control,
.sk-rc-form--enterprise .sk-rc-input {
  width: 100%;
  border: 1px solid var(--rc-border, #e5e7eb);
  border-radius: 10px;
  padding: 10px 12px;
  background: #fff;
  color: var(--rc-ink, #0f172a);
  font: inherit;
}

.sk-rc-form--enterprise .sk-rc-control:focus,
.sk-rc-form--enterprise .sk-rc-input:focus {
  outline: none;
  border-color: var(--rc-blue, #1d4ed8);
  box-shadow: 0 0 0 3px var(--rc-blue-50, #eff6ff);
}

.sk-rc-form--enterprise .sk-rc-form-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 8px;
}

.sk-rc-head .sk-rc-back {
  display: inline-block;
  margin-bottom: 6px;
  font-size: 0.8rem;
  color: var(--rc-muted, #64748b);
  text-decoration: none;
}

.sk-rc-head .sk-rc-back:hover {
  color: var(--rc-blue, #1d4ed8);
}

.sk-rc-scope {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.sk-rc-scope__option {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin: 0;
  padding: 12px;
  border: 1px solid var(--rc-border, #e5e7eb);
  border-radius: 10px;
  cursor: pointer;
  background: #fff;
}

.sk-rc-scope__option strong {
  display: block;
  font-size: 0.88rem;
}

.sk-rc-scope__option .sk-rc-field-hint {
  display: block;
  margin: 4px 0 0;
}

.sk-rc-scope__option.is-selected,
.sk-rc-scope__option:has(input:checked) {
  border-color: var(--rc-blue, #1d4ed8);
  background: var(--rc-blue-50, #eff6ff);
  box-shadow: 0 0 0 3px var(--rc-blue-50, #eff6ff);
}

.sk-rc-scope__option input {
  margin-top: 3px;
}

@media (max-width: 640px) {
  .sk-rc-scope {
    grid-template-columns: 1fr;
  }
}

/* ---------- Vendor RC — align with dashboard chrome ---------- */
#panel-resolution.sk-vrc {
  --rc-ink: #0f172a;
  --rc-body: #334155;
  --rc-muted: #64748b;
  --rc-border: #e2e8f0;
  --rc-hair: #f7fafc;
  --rc-blue: #1d4ed8;
  --rc-blue-50: #eff6ff;
  --rc-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

#panel-resolution .sk-rc-toolbar,
#panel-resolution .sk-vrc-toolbar-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-bottom: 12px;
}

#panel-resolution .sk-rc-input {
  border: 1px solid var(--rc-border);
  border-radius: 10px;
  padding: 9px 12px;
  background: #fff;
}

#panel-resolution .sk-rc-list {
  border: 1px solid var(--rc-border);
  border-radius: 12px;
  background: #fff;
  overflow: hidden;
}

#panel-resolution .sk-vrc-workspace {
  border: 1px solid var(--rc-border);
  border-radius: 12px;
  background: #fff;
  overflow: hidden;
}

/* ---------- Vendor dashboard design-system alignment ---------- */
.silokala-vendor-dashboard #panel-resolution.sk-rc,
.silokala-vendor-dashboard #panel-resolution.sk-rc--enterprise {
  font-family: inherit !important;
  --rc-ink: var(--gray-900, #2d2d2d);
  --rc-body: var(--gray-700, #4f4f4f);
  --rc-muted: var(--gray-600, #6b6b6b);
  --rc-faint: var(--gray-500, #8c8c8c);
  --rc-border: var(--gray-300, #e0e0e0);
  --rc-hair: var(--gray-100, #f5f5f5);
  --rc-blue: var(--blue-800, #1b3a6b);
  --rc-blue-900: var(--blue-900, #15315c);
  --rc-blue-50: var(--blue-50, #f5f8ff);
  --rc-orange: var(--orange-500, #f5a623);
  --rc-green: var(--green-600, #059669);
  --rc-shadow: 0 1px 2px rgba(45, 45, 45, 0.06);
  color: var(--rc-body);
}

.silokala-vendor-dashboard #panel-resolution .sk-rc-btn--primary,
.silokala-vendor-dashboard #panel-resolution .sk-rc-btn--send {
  background: var(--blue-800, #1b3a6b);
  border-color: var(--blue-800, #1b3a6b);
}

.silokala-vendor-dashboard #panel-resolution .sk-rc-btn--accent {
  background: var(--orange-500, #f5a623);
  border-color: var(--orange-500, #f5a623);
  color: #fff;
}

/* ---------- Rejected message notice (sender) ---------- */
.sk-rc-msg--rejected .sk-rc-bubble {
  opacity: 0.92;
  border-color: #fecaca;
}

.sk-rc-bubble__tick--rejected {
  color: #b91c1c !important;
  font-weight: 700;
}

.sk-rc-reject-note {
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: 10px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  color: #991b1b;
  font-size: 0.8rem;
  line-height: 1.7;
}

.sk-rc-reject-note strong {
  display: block;
  margin-bottom: 4px;
}

.sk-rc-reject-note p {
  margin: 0;
}